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Missing request types in customer portal in IE

Paul Jentzsch

Hi,

we use JSD Server and have installed version 3.11.0...

We noticed now that using IE11 the customer portal shows correct request types when started, but when you choose a different group then it says "For this service desk no request types are configured."

This issue appears only in IE11. Using Chrome or Edge everything is fine...

Does anyone has an idea how to fix this? IE11 is the company-wide standard browser and this can't be changed at the moment...

Thank you in advance!

Kind regards

Susan

Accepted answers

Joerg Rehberg

Hi,

we have the same issue,
i've disable "Extension for JIRA Service Desk" , but no effect.

BR, Jörg

All comments

Joerg Rehberg

Hi,

we have the same issue,
i've disable "Extension for JIRA Service Desk" , but no effect.

BR, Jörg

Paul Jentzsch

I've opened a support request at Atlassian but yet no solution. They prioritize it as Level 2...

Joerg Rehberg

I've opened a ticket at intenso the vendor of Extension of JIRA Service Desk" too....

Paul Jentzsch

We don't have Extension for JIRA Service Desk installed so this plugin could not be the reason... In the past we had Actions for JIRA Service Desk installed but uninstalled that already a while ago...

JeanSebastienCote

I updated the plugin "Extension for JIRA Service Desk" v. 5.2 to v5.3.2 and I have the problem since !!

I reinstalled version 5.2 on my test environment and everything is ok

Thomas Strähle

We had the same problem, after update "Extension for JIRA Service Desk" to v5.3.5 everything seems okay

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