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Cloning Error: Could not resolve host bitbucket.org

krishnabasvani

Hello,

I am trying to clone a bitbucket repository and got the below error message.

I am doing it on a Windows machine.

I tried many different ways to see if it works.

1) Visual Studio Code: Same error, error screenshot below

2) Brackets: Same error, error screenshot below

3) Source Tree : Same error, error screenshot below

4) Git Hub: Same error, error screenshot below

However, when I tried the same repository on mac pro with Brackets, it worked fine.

Is it because of proxy or DNS or some thing?

I put so much effort and could not get rid of this, I really appreciate your suggestions or tips to fix this.

Thank you so much

Regards,

Krishna

Accepted answers

All comments

jredmond

Yes, this does look like a DNS issue. Can you reach Bitbucket from a browser on that system?

krishnabasvani

Yes, James,

I could not even get any response from www.google.com.

Error: "Ping request could not find host www.google.com. Please check the name and try again."

Any trick or tip to get rid of this?

Thanks for your response.

Regards,

Krishna

krishnabasvani

Hello James,

Which is my URL? Sorry, I am not sure.

The one in the URL area of the browser? I am able to access the below one from the same machine.

https://bitbucket.org/krishnabasvani/panxxxxxxrepo/src/master/

or copied from the clone option? but not this one.

https://krishnabasvani@bitbucket.org/krishnabasvani/panxxxxxrepo.git

Thank you!

Regards,

Krishna

TangoIndia073

Check your internet Connection and DNS. if internet is working verify your company/router is not blocking the access to the domain

krishnabasvani

Hello Pavan,

I can access all the websites through browser and I think there is no problem with internet. I do not know how to check that if company is blocking access to a domain.

When I ping from command prompt, it does not allow pings to any website.

Thank you!

Regards,

Krishna

TangoIndia073

i guess your firewall or antivirus is the culprit

jredmond

Both of those go to bitbucket.org, but the second one includes the username. That isn't necessary for browser access, as your user session is managed by the login process.

krishnabasvani

Yes Pavan,

Looks like either firewall or antivirus.

Thank you!

Regards,

Krishna

Syeda_Farheen

I had same error and below worked for me.

$ git config --global user.name "Emma Paris"
$ git config --global user.email "eparis@atlassian.com"

I set user name and password same as of my bit bucket account.

Since you are using windows, you might have to use different commands but key point here is to configure git account.

jredmond

This is not related to the original question. If your DNS resolution is broken, then changing git config parameters will not resolve that.

Jonathan Inkemann

That did solve the problem for me, too. It might be an issue with git.

Gefy Aqiilah

@jredmond that did solve the problem too for git push error. it has the same error message like

fatal: unable to access 'https://bitbucket.org/xxx/xxx.git/': Could not resolve host: bitbucket.org