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Set a value for a custom field when creating jira ticket

hoseinzarifi73

I have problem setting a value for a custom field when creating a change ticket using jira API vi Ruby.

custom filed name and id is: customfield_14135:1

I am trying to set this custom filed like this:

"customfield_14135:1"=> {"id": "21277", "value": "IPG Big Data"},

the id and value is correct but it gives me the following error:

400 Bad Request: {"errorMessages":[],"errors":{"customfield_14135:1":"Field 'customfield_14135:1' cannot be set. It is not on the appropriate screen, or unknown."}}

Accepted answers

Kyle Moseley

Why do you have the :1 at the end of the custom field ID? You should try removing that. Custom field IDs never include things like that.

All comments

Kyle Moseley

Why do you have the :1 at the end of the custom field ID? You should try removing that. Custom field IDs never include things like that.

hoseinzarifi73

I did not configure that, the configuration of the ticket was done by Jira Admin which I am not. I just need to use that custom filed.

I was wondering if there is any way around it since i do not have the privilege to change the IDs?

Kyle Moseley

Let me back up for a second. JIRA custom fields always follow a format of "customfield_xxxxx". So the one you're referencing is very odd and I'm guessing wrong. I would attempt again after remove the trailing ":1". It does not appear to be a valid cf id because of that last part.

I think your JIRA admin gave you an incorrect cf id.

hoseinzarifi73

I check the custom field IDs using browser inspect tools (page Elements), i can fill up all the other custom fields except the mentioned one. I think I need to contact Jira admin and tell them to modify the ID

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