User logging in ServiceDesk

Question

I have a query.

I have Users in Service desk. Users are able to login into Service desk only if the user is present in "jira-servicedesk-users" group. We have Service Desk integrated with Keycloak. We have ServiceDesk  linked to Jira. Jira internally is integrated with LDAP . So that all the users in Jira will be synchronized to ServiceDesk. Whenever a new user entry gets added to that user we have to add him in the "jira-servicedesk-users​​" group manually so that the user can login into the Service desk. i.e Person with admin role can add members to that Group.

Instead of doing it manually is there any option so that every user that newly gets logged in into Service Desk will be added to "jira-servicedesk-users" so that new user will be successfully able to login into Service Desk.

muhannad.1.ulama_alhuseini@nokia.com · Answer

Hi Alexey,

We will try your solution.

Thank You for the solution.

Alexey Matveev · Answer

Yes, that is because the users are coming from LDAP. I guess all your users belong to some group in LDAP. Add this group to the Service Desk groups in Applications -> Application Access and your users from LDAP will be Service Desk agents. This group does not need to be the default group.

muhannad.1.ulama_alhuseini@nokia.com · Answer

Hi Alexey,

I have "jira-servicedesk-users" group as default user group for the Service Desk Applicaton in my ServiceDesk. I don't have a particular group in LDAP that is common for all the users..

I have all my Users from LDAP. So should my user be part of group "jira-servicedesk-users" before he logs in into the application???

It was mentioned like:

"When you create a user for a JIRA application, that user is automatically added to the application's default group"

So the uses that I get from LDAP is not getting added to the "jira-servicedesk-users" group automatically when a user logs in. I have it add it manually. So is it because the users are coming from LDAP???