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Is there a way to make Resolutions only available for certain projects?

Nick Smetana

Hi Everyone,

I'm trying to create reporting on First Response Resolution, and I'm having some trouble.

My initial thought was that I'd create a new resolution type that my team can use that would be something like Done (FRR) to signify they're setting the ticket to Resolved and that it was on their first response. Then I could at least run reports on what tickets were resolved with that specific resolution.

The issue I'm facing is mostly a housekeeping thing, but we already have so many Resolution types in our service desk because that attribute is system wide. Is there a way to make them project specific? It doesn't make sense to me why a service like Jira, that's designed for multiple teams and potentially multiple service desks forces all Resolutions to be available at all times.

Any insight would be appreciated!

Accepted answers

Jack Brickey

@Nick Smetana, have a look at this thread which basically makes use of the jira.field.resolution.include function.

All comments

Jack Brickey

@Nick Smetana, have a look at this thread which basically makes use of the jira.field.resolution.include function.

Albert Manuel

I think you need to take a look at the project workflow -> proprietes and change the resolutions based on the project you need.

Nick Smetana

Hey Albert,

Thanks for the recommendation, but I don't see anywhere in the Project settings -> Workflows where I can change the resolutions that are included in the specific project.

Tony Pham_n5bbo9

Hi Nick,

The work around for your scenario would be to create a custom field with your own resolution parameters and then map the custom field to the new resolution screen scheme which will be used on your project. Make sure to modify your workflow's transition to use the new resolution screen.

From reporting perspective, you can generate report based on the new custom field with the resolution value that you created....hope this help.

Tony P.

Nick Smetana

I think this might be exactly what I need. Thanks, Jack!

Jack Brickey

I'm confused why you would do this? Why not use jira.field.resolution.include?

Tony Pham_n5bbo9

Jack,

In Jira, there is always multiple ways to customized or make something worked the way you want it to be....Yes, I would use jira.field.resolution.include as well.

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