nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Generic events - templates - how to?

Rumceisz

Hi All,

we just configured new email templates to our Jira.

I'd like to know what about those events which are not configured to a workflow? E.g. Issue commented, worklog added, issue deleted, etc.

Where can I set a custom email template for these?

Thanks,
Rumi

Accepted answers

Alex Perez

Hi,

If you want to replace the original velocity templates, review the file WEB-INF/classes/email-template-id-mapping.xml and the directory WEB-INF/classes/templates/email. The file maps events to email templates, while the directory stores the text and html versions for each template, plus some common functions.

Jira sends text or html by default (global configuration), and every user can override this in the profile.

So, In your case, if you have a replacement for every mail template , save the *.vm files in txt and html versions as *_old.vml, and add your customized files. Then review the email-template-id-mapping.xml file and restart Jira.

HTH

All comments

Nic Brough -Adaptavist-

Um, they're in the email templates folder, as per https://confluence.atlassian.com/display/JIRA/Customising+Email+Content

I'm a little hesitant to answer on this one, because you say you've been configuring new email templates, which is something you'd usually do via the link I've given, hence I'm not sure I've understood where you're stuck.

Alex Perez

Hi,

Jira sends text or html by default (global configuration), and every user can override this in the profile.

HTH

Rumceisz

Hi Nic,

thanks for the fast reply!

let me explain: I could deloyed all transition related custom template: e.g. issue resolve, issue create, issue close, etc.

There is a special project which need these custom templates for all event types. I could finally deployed most of them simply creating custom events and put them into their workflow as post functions.

But what about the event related templates? E.g. add comment, add worklog, etc? There is no place to put a rule for these? So there are no such a post function where I could put them.

Thanks,

Rumi

Nic Brough -Adaptavist-

Comment, log work, etc, all in the email template directory that I thought you'd already found because you've been editing templates.

But I think you're actually talking about the calls to them, not the templates now?

Rumceisz

yes, you're right!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-administration