Workflow Question - Everything is Unresolved - Mass update?

Question

Howdy,

I noticed that when I ran the My Open Issues filter, everything that showed up had a CLOSED status but was UNRESOLVED for Resolution.  I poked around and added a Post something Function to update the Resolution field to Done when something goes to Closed.  I think it's working although I really don't know what I'm doing.

So now my question is, is there a way to do a query and find every ticket that has a Status of Closed and set the Resolution to Done?  We have hundreds if not thousands of tickets that are all unresolved instead of Done because I guess our workflow wasn't setup correctly.

Thanks.

Kyle Moseley · Answer

You have to find the screens used on these various issues. You can do that from the projects' administration pages or from the screen pages at the global admin level.

Mike Boehm · Answer

OK, I think I got it ready but how do I add the Resolution field?  When I get to the Bulk Change screen, Change Resolution isn't one of the options.

Payne · Answer

Note that there is a default value of 1000 for the maximum number of items that can be bulk updated per transaction, so this may need to be done in batches if you do indeed have more than 1000 issues in such a situation.