When I load any Kanban board, I get the following error message. An error occurredHide… Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues. Details * * Exception: Uncaught SyntaxError: Unexpected token ) * Resource: JIRA server URL/secure/RapidBoard.jspa?rapidView=342 * Line: 1 * Column: 2 Environment Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36 Stack trace * SyntaxError: Unexpected token ) * at Object.parse (https://url.com/s/6086a2af15824b5a5990b9075e7d1ee6-CDN/en_USlxjawr/71006/b6b48b2829824b869586ac216d119363/bce0fd071971e706c5e4b8456067926a/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jaguser=true&locale=en-US&sd_licensed=true&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=true:11834:1375) * at Object. (url/s/6086a2af15824b5a5990b9075e7d1ee6-CDN/en_USlxjawr/71006/b6b48b2829824b869586ac216d119363/bce0fd071971e706c5e4b8456067926a/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jaguser=true&locale=en-US&sd_licensed=true&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=true:11828:970) * at j (url/s/9b2caae88e423f9aeebd3aba32e36fad-CDN/en_USlxjawr/71006/b6b48b2829824b869586ac216d119363/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:38:58) * at Object.fireWith [as resolveWith] (url/s/9b2caae88e423f9aeebd3aba32e36fad-CDN/en_USlxjawr/71006/b6b48b2829824b869586ac216d119363/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:39:361) * at d (url/s/9b2caae88e423f9aeebd3aba32e36fad-CDN/en_USlxjawr/71006/b6b48b2829824b869586ac216d119363/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:164:292) * at XMLHttpRequest.b (url/s/9b2caae88e423f9aeebd3aba32e36fad-CDN/en_USlxjawr/71006/b6b48b2829824b869586ac216d119363/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:176:149) Can anyone help me fix this issue?

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Internal error on Kanban Board

Jeramy S

When I load any Kanban board, I get the following error message.

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

- Exception: Uncaught SyntaxError: Unexpected token )
- Resource: JIRA server URL/secure/RapidBoard.jspa?rapidView=342
- Line: 1
- Column: 2

Environment

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36

Stack trace

SyntaxError: Unexpected token )
at Object.parse (https://url.com/s/6086a2af15824b5a5990b9075e7d1ee6-CDN/en_USlxjawr/71006/b6b48b2829824b869586ac216d119363/bce0fd071971e706c5e4b8456067926a/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jaguser=true&locale=en-US&sd_licensed=true&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=true:11834:1375)
at Object. (url/s/6086a2af15824b5a5990b9075e7d1ee6-CDN/en_USlxjawr/71006/b6b48b2829824b869586ac216d119363/bce0fd071971e706c5e4b8456067926a/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jaguser=true&locale=en-US&sd_licensed=true&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=true:11828:970)
at j (url/s/9b2caae88e423f9aeebd3aba32e36fad-CDN/en_USlxjawr/71006/b6b48b2829824b869586ac216d119363/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:38:58)
at Object.fireWith [as resolveWith] (url/s/9b2caae88e423f9aeebd3aba32e36fad-CDN/en_USlxjawr/71006/b6b48b2829824b869586ac216d119363/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:39:361)
at d (url/s/9b2caae88e423f9aeebd3aba32e36fad-CDN/en_USlxjawr/71006/b6b48b2829824b869586ac216d119363/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:164:292)
at XMLHttpRequest.b (url/s/9b2caae88e423f9aeebd3aba32e36fad-CDN/en_USlxjawr/71006/b6b48b2829824b869586ac216d119363/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:176:149)

Can anyone help me fix this issue?

Accepted answers

Mirek

It is probably related to a browser and specific extensions that are installed (for example Grammarly)

https://confluence.atlassian.com/jirakb/accessing-jira-software-boards-in-browsers-returns-syntaxerror-unexpected-token-error-941599631.html

Can you check on a different browser or check using incognito mode or safe mode in current browser?

All comments

Mirek

It is probably related to a browser and specific extensions that are installed (for example Grammarly)

https://confluence.atlassian.com/jirakb/accessing-jira-software-boards-in-browsers-returns-syntaxerror-unexpected-token-error-941599631.html

Can you check on a different browser or check using incognito mode or safe mode in current browser?

Jeramy S

Mierk,

Thanks for the quick response. I do not have Grammarly installed. I'm going through disabling my current extensions to see if any one of them are causing the issue. I'll try going into incognito mode. I've tried other browsers. I don't get this error, but I get other issues.

IE and Edge: I can't move JIRA issues to different statuses on the Kanban board.

Firefox: Works fine.

I'll update this response if I find the extension causing the issues.

Putting the tab into incognito mode fixed the issue. Do you think that means there is an extension causing the issue?

Here are my extensions:

Adblock
Cisco WebEx Extension
Docs
Google Docs offline
Google Hangouts
Honey
Keep Awake
Mark as Important for Gmail
Sheets
Slides

Jeramy S

The Honey extension seemed to be the issue. I disabled that extension and the error went away. Thank you for your help!

Mirek

Anytime

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