Adding Customers access to Service Desk

Frank Major

I am trying to add internal users (customers) to jira service desk. I would like to setup the users (First , Last name) information for my internal users and not require them to enter. Is there a way to setup a internal user (customer) and provide first, last name and password as part of user setup.

Meg Holbrook

You can do this by creating an email form template outside of JIRA, and de-select the option to send a portal invitation.