Multi brand service desk

Question

Our company has three distinct products for three distinct customer groups with different branding. Does Jira Service Desk support multiple service desks, so each customer group can go direct to their product service desk (and not be confused by having to pick from amongst the other brands).

Curtis_oc5izt · Answer

Other than building your own portal and using the API for pushing/accessing data, you could create a second Jira instance.

Pierre-Henry Deliège · Answer

Hello,

I'm trying to do the same thing: 2 Service Desks for 2 different products.

I would like to have 2 different Portals with completely different looks. One Portal for 1 Service Desk and the second one for the other.

Do you have some information how to send the information to JIRA through the REST API ? Is it working on the Cloud version ?

Any other ideas how to achieve it ?

Thanks,

unknown · Answer

Also, you can limitate the view of the portal via customer permissions. Each project can have their own customers and give only Browse Project Permission (ability to see the project and portal) to that users