Can I create an administrator that isn't a user?

Question

Hi

Setting up our Jira and Confluence environment we had to set up a basic administrator account. We used this account to configure LDAP-authentication.

This account isn't a user, but it counts as one. If we delete it though, we can no longer edit the LDAP settings.

Is there a way so we no longer need this admin account, or adjust the settings so it won't be seen as a user (or can do user things)?

Kind regards,

Joost

AnnWorley · Accepted Answer

The internal admin is recommended and in fact we have a health check to verify it is active, in case you get locked out of LDAP one way or another. Health Check: Internal Administrator User

At the same time, I understand your concerns at having this super user enabled and taking up a license.

One customer I worked with kept the internal admin disabled and then re-enabled it when needed by running a query on the database similar to:

update cwd_user set active = 'T' where user_name ='administrator_name_you_set';

I look forward to hearing what you decide.