jira integration by topdesk

Question

Hello,

I'am able to update JIRA from TOPdesk, creat issue's etc.

But from time to time i need to update things, like the assinee, or the status.

Now we have the same users and statusses in TOPdeks as in JIRA, but i want JIRA to update the TOPdesk call with the corresponding Assinee or status.

Is there a 'standard way' of doing this? or do i need to write API's and JAVA code?

Kind regards.

francis · Answer

Hoi SysteemBeheer,

Or you can contact us (Exalate).  Exalate is an issue synchronisation solution allowing to synchronise issues between different issue trackers.  We are currently supporting Jira and HP QC, topdesk is currently in our long term roadmap - but that can change.

Contact us by sending a mail to support@exalate.com

Francis

Abdullahi [Adaptavist] · Answer

Hi,

You have three options here, which are :

* Webhooks to pass information to be consumed by TOPdesk. I am not sure how flexible/easy is to configure TOPdesk to receive the data and doing something with it.

* Use Script Runner app (add-on) to send that information to TOPdesk via REST API (You will have to write code using Groovy language)

* Build your own custom app that does this logic.