How to check Jira Service Desk projects, queues, and issues on mobile (iOS beta)?

alampreave

Atlassian just announced the ability to work with Jira Service Desk on the go, on its beta iOS Jira Cloud app. In theory, I could :
• check Jira Service Desk projects, queues, and issues on mobile
• get push notifications when SLAs are about to breach or have breached
• reply to customers or leave internal notes for the team

I'm beta tester and just downloaded Jira Cloud 50.0.0 (50.0.0.423), but I cannot figure it out how to use all those new features.

Options at bottom are: Issues, Projects, Notifications and Account Settings.

Any idea on how to access the Service Desk projects and queues?

Andy Heinzer

Hi Angel,

The queues are not something you can see from the issue level.  You will need to navigate to the projects button at the bottom of the screen, and then select a JSD project.  This where you will see your queues for that project

I would expect that to be able to see this, your account will need to be licensed as a JSD Agent in Jira.   Without this you can probably still see the project, but I would not expect you to be able to see and use service desk specific features like queues, just as you would in the web browser view.