What are the best practices to reassign Jira issues when issue moves from one user to another

Karanpreet Kaur

What are the best practices to reassign Jira issues when issue moves from one user to another? Example 1,

• Issue is first assigned to default assignee.
• If more inputs are required, assignee assigns the issue back to reporter.
• Now when reporter provides the input, how to make sure that it goes to the correct person who initially worked on it.

Example 2,

There are multiple people/teams working on an issue. When the issue is moved between different people/teams, it gets lost on who was the actually assignee at a particular step? How to make sure that it goes back to correct user at Workflow Step 3 who actually worked on it.

Gaston Valente_dzz4x1

Karanpreet,

From my point of view:

- Assignee and reporter are two different roles, you should not assign issues between the reporter and the assignee back and forth just to signal which is responsible in any moment, you should try to model this with a workflow status

Regarding your second question:

- There a lot o ways to achieve this, one simple way is by creating a user custom field to register the "laeder" of that ticket and then change the assignee in each step of the process

- Another way is by using some plugin, like JMWE that keep track of the previous assignees by role and allows you to reassign the tickets to these people in the future