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Reset account password, retrieve account email

Marco Santarelli

Hello there,

we have a service account at our company for which we have lost login credentials and the email to which the account is bound to. I can still authenticate and demonstrate ownership of the account through SSH (there is a public key configured on the account and I still possess the private one).

I tried resetting the password using SSH (like described https://confluence.atlassian.com/bitbucket/two-step-verification-777023203.html)

ssh git@bitbucket.org password

but since 2 factor authentication is disabled for the account, I cannot seem to make it work: I can enter the new password successfully but then the tool fails to reset it.

Can an admin help us somehow?

Accepted answers

Ana Retamal

Hi Marco, if you did set your global username/email configuration you'll be able to find the email address associated to your account on your .git/config file.

You can also find out the username by running the following command in the same machine where you have the SSH key:

ssh -Tv git@bitbucket.org

Let us know how it goes!

Ana

All comments

Ana Retamal

Hi Marco, if you did set your global username/email configuration you'll be able to find the email address associated to your account on your .git/config file.

You can also find out the username by running the following command in the same machine where you have the SSH key:

ssh -Tv git@bitbucket.org

Let us know how it goes!

Ana

Marco Santarelli

I was able to retrieve the username:

BackBase-Jenkins

But unfortunately that doesn't help to understand which email is linked to it. The user never committed anything (it was readonly) so no email info is stored in any repo. The machine on which the .git/config was set to the actual user email is not accessible anymore. Is there a way to reset password only knowing the user name?

Ana Retamal

Hi @Marco Santarelli, now that you have the username you can follow the password recovery process in our website https://bitbucket.org/account/password/reset/. You'll receive a password email in the email address associated to that account. It won't tell you which email address is it, but if you have access to it you'll see the email coming into your inbox.

Let us know if you have questions!

Ana

Marco Santarelli

If I try that link, and I enter the username, I also get asked a reset email. If I enter the username again in the 2nd step, it doesn't work. See screenshots. Please advise... Screen Shot 2018-03-09 at 15.52.24.png