Repen a Resolved status JIRA logs

Question

Hi Team,

I've created a new ticket and resolved the log today's.

In JIRA there are two conditions set up to reopen the ticket. Condition as below,

1) Only users in any of following groups can execute this transition: CM+Testing, Super User

2) The field First Resolved will have to be less than or equal to value '7d'. Compared as Number.

My log satisfies both conditions (ie)

1) My user is comes under CM+Testing

2)Resolved data is today's date.

But still I'am not able to see the REOPEN button in my log. Could you please help on this.

Thanks,

Pavithra

Pavithra_UST · Answer

Dear Vasiliy,

First resolved is shows like below,

Also I've checked the comparison filed, only have 3 fields as string,number and option ID.

For your reference :

Thanks,

Pavithra

Vasiliy Zverev · Answer

First resolved - is it a number or date field.

If it is a date field, then try to select some kind of date into comparison type. Because -7d is something more relating to date, not to a number.

Pavithra_UST · Answer

Dear Vasiliy,

Thanks for reply. As you suggested, I have updated the picture of FIRST RESOLVED filed conditions.