Hi,
We have Confluence and Jira server instances running and both seem to work fine. Confluence was setup such that Jira will manage the users so that users do not need to remember to different password details.
Confluence logins are working properly for users who remember their Jira passwords but some have forgotten their Jira login details. We are able to successfully change the Jira passwords as well and login with new passwords for those users. However, the new password doesn't seem to work Confluence.
Users have tried directly changing the password through Confluence password recovery system as well (via eMail). User's receive email for password reset but upon entering the new password twice the system throws a System Error:
How do we change the Confluence password now?
Thanks for any help.
Oops - an error has occurred
System Error
A system error has occurred — our apologies!
For immediate troubleshooting, consult our knowledge base for a solution.
If you would like to receive support from Atlassian's support team, ask your Confluence administrator to create a support issue on Atlassian's support system with the following information:
- a description of your problem and what you were doing at the time it occurred
- a copy of the error and system information found below
- a copy of the application logs (if possible).
Your Confluence administrator can use the support request form to create a support ticket which will include this information.
We will respond as promptly as possible.
Thank you!
