Attachment download failure from jira

Question

Hello. 
I am new here.

Today, I'd like to ask some kinds of failure to download attachment.

The downloading is normally start, but it is not working after few second.

Upload is fine, only download is not working.

OS: CentOS7

Is there someone have same problem with jira?

Thank yoy.

HSCHOI · Answer

Hello. I could see this message on atlassian-jira.log

2018-03-02 15:14:09,627 http-nio-8080-exec-19 ERROR      [o.a.c.c.C.[.[localhost].[/].[viewattachment]] Servlet.service() for servlet [viewattachment] in context with path [] threw exception [com.atlassian.jira.issue.attachment.AttachmentReadException: com.atlassian.jira.exception.DataAccessException: org.apache.catalina.connector.ClientAbortException: java.net.SocketTimeoutException] with root cause
java.net.SocketTimeoutException

Thank you for your help

Vasiliy Zverev · Answer

Lets try start with investigation of atlassian-jira.log, Are there any errors here?