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Confluence on Chrome won't load

Former user

When I try and go to our Confluence site, the Confluence logo shows for a brief second with the rest of the page white, and then the logo disappears and the page is just white. Nothing is loading and there is no error code or anything to help troubleshoot what is happening.

I have tried various links, every time it's the same issue. I get email updates from Confluence and I will try to view page, and I get the issue, I will just try going to the home page and I get the issue.

When I open MS Edge, Confluence works just fine. This seems to be an issue with Chrome but I don't know what it could be.

Has anyone encountered this issue before?

Accepted answers

All comments

Shannon S

Connor,

Can you let us know what version of Chrome this occurs in?
What version of Confluence are you using?
Does it occur on all machines with Chrome installed, or only certain ones?
If you clear your cache will the issue continue?

Regards,

Shannon

Chiang Tan_ht2qge

Hi Shannon,

I have the same issue too. Here are my settings

1) Chrome Version 50.0.2661.94 m

2) Confluence site not loading, so cannot tell which version, my guess it should be the latest, as it is hosted on jira.com

3) Only certain machine, and the machine was still able to access confluence an hour ago

4) I've cleared the cache, and rebooted windows, but the issue still persists

Shannon S

Hi Chiang,

Thank you for providing that information. Sounds like you're on Cloud!

Can you tell me if you enable Safe Mode on the browser, does the issue persist?
Can you also try disabling all add-ons?
When you check the Developer Tools console in Chrome, what errors do you see when the page tries to load?
Lastly, do you have a firewall or antivirus enabled on the computer? Can you bypass those and see if you can access the page?

Shannon

Chiang Tan_ht2qge

Hi Shannon,

Surprisingly, after about 2 hours after making the comment above (on Monday), Confluence started working fine again (without any changes on my end).

I can rule out network/antivirus/firewall issue, as during the time I have issue with Confluence, I can still access Jira/Bitbucket fine, and my co-workers all have no issue with Confluence at that time

My suspicious is that, there are some cache on the server (cloud) related to my account being flushed, which is totally outside of my control.

Steve Molzahn

Here are the steps that worked for me to fix the issue.

1. Delete your browser's cache

2. sign-out of confluence (lower left button to logout).

3. Go the URL you typically use and sign into Confluence.

4. There is no step 4

I had this happen with all my browsers on one computer; Firefox, Safari and Chrome which lead me to this solution. Followed these steps and everything popped off. Worked in all the browsers mention above.

Hope this helps everyone. Super annoying issue.

John - Shiftiez

I've had this happen and it's required a Chrome restart because of an upgrade. To check, go to Help --> about google chrome and check if an update requires a restart. This fixes it for me on Mac's

jianyao

I have similar problem. When open confluence with localhost:8090 in Chrome, only text of web page can be displayed, no images at all. But if access through 127.0.0.1:8090, all contents are visible.

After clearing caches in Chrome. Then all site works fine.

Айгуль Илимбаева

Короче, попробовала я почти все тут изложенное, кроме настроек брандмауера.
Конечным моим решением стало снести к чертям Хром, переустановить его и с чистого листа (без подключения профиля хрома) войти в атласиан - получилось, конечно. Потом уже подключила профиль хрома, синхронизацию и прочее.

I tried all of methods, saying here. No one help (but i didn't try firewall settings).
The last decision was to delete and reinstall Chrome browser, and login to Atlassian without any chrome sync/any chrome profile. Of course, login was successful. Only after that I synchronize all setting from chrome. Done!

Sam_Nagourney

This is continues to be an issue for me.

I uninstalled Chrome, re-installed it, and it worked for one day.

As of today, I can only log in using Firefox and Safari.

Rainer Drexler

I have similar problem

Peter Faxe Lachenmair

Hello @AlL

I have the same problem. With any browser. It doesn't matter if the plugins are enable or not.

I can login, but then the view with all pages and the side menu is gone. I cannot access the configuration pages.

thanks in advance for helping me

lapinsuo

I also have the same problem.

Chrome Version 78.0.3904.108 (Official Build) (64-bit), MacOS
Confluence version 6.13.7
Firefox works.
Clearing the cache does not help
Disabling extensions does not help

unknown

Hello @Meg All,

I have found a solution which works for me.

There was a problem for nginx to write to the cache directory because of selinux was enforced.

The dirty workaround was to "setenforce 0". After hardening nginx again it now works with enforced selinux. This was a default behavior using CENTOS actual version.

Jennifer Flora Black

Thank you Steve! These steps also worked for me today when the regular (legacy) Confluence editor completely stopped working for me in Chrome only. Whenever I edited a wiki page that used the old editor, the screen was just a plain, white blank screen. However, I could still edit pages that used the new editor in Chrome. I also could still edit all pages using Firefox, using both the old and new Confluence editors.

After clearing my cache and signing in again, Chrome again worked for me editing in both the old and new editors.

Versions affected: Chrome 87.0.4280.141 and Confluence Cloud version 1000.0.0-b07648bb4e36.

Dani Pfettscher

I have seen this problem happen due to some chrome extensions. Found this by running Confluence in incognito mode in Chrome, where Confluence worked as expected. Disabling these extensions fixed the problem for us. We're running Confluence server 7.4.8.

Alvaro_48rqrv

@Dani Pfettscher thanks, it worked for me. disabling some chrome extensions!

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