custom message in help center for outages - Service Desk

Question

Hi,

Is it possible or on the roadmap to have the ability to set a custom message in the help center?  I am thinking for system outages like email is down or something is offline users could see this and save time creating a ticket.

Thanks

#servicedesk,

maccamlc_old_atlassian · Answer

Hi

I believe https://jira.atlassian.com/browse/JSD-219 would address your requirement.

This is not yet available, but it is on the roadmap and I would encourage you to vote for, and watch that issue for updates.

Regards

Matt

JIRA Service Desk developer