Custom created SLA is not showing up in the issue

Rashmi Belur

Hello,

I created couple additional SLA to track the time in each status, these SLAs are not getting calculated and not showing up in the issue.

My workflow is as below

Start -> Inprogress -> DB provisioned -> DB Deprovisioned -> Resolved.

I want to calculate the time took to move to DB provisioned and time in the  DB provisioned -> DB Deprovisioned .

There is no resolution set at these two states.

I am using servicedesk 3.4. server

Nisha Hajamohideen

Have you defined the Goals for these SLA?

E.G: what condition, what is the Target SLA and what calendar the defined SLA would follow?