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Customers not receiving outgoing service desk notifications

Laurel Moczydlowski

As of yesterday at noon est, all outgoing customer notifications stopped sending. This coincided with an update made to our Service Desk license, which I'm inclined to think is just a coincidence. I've checked all the settings and everything is enabled to allow notifications, and the outgoing email is also working.

Has anyone else experienced something like this? And is there a remedy or steps I can take?

Accepted answers

Danyal Iqbal

Do you see any exceptions in the logs?

All comments

Danyal Iqbal

Do you see any exceptions in the logs?

Laurel Moczydlowski

Which logs the email request logs?

Danyal Iqbal

connectivity logs>processing logs

Alexandra Smith

Thanks, that's really helpful.

The logs for all of our SD emails say they were disabled and then enabled right afterwards at the same time that the new license was added. A minute later it simply has an event with the status of Success without any description.