Hi all,
I have a problem with my Github connections. Some repos are syncing fine but some says sync failed. The user am using have access to all repos. How do I troubleshoot this?
Hi Benny,
If this is JIRA Server I would start by reproducing the issue and taking a look at the atlassian-jira.log and the catalina.out log to determine what the logs are reporting the issue to be and you can post the stack trace here for review.
In addition, we have an article titled DVCS Github sync failed that provides the following guidance:
For JIRA Server, you can try to add the dvcs.connector.pr-synchronization.disabled dark feature to disable pull request synchronization as a way to reduce the initial sync load on GitHub. Then, re-enable that feature later when load is back to normal. For JIRA Cloud, you can request that support verify the API limit is being reached by checking your JIRA logs...
For JIRA Server, you can try to add the dvcs.connector.pr-synchronization.disabled dark feature to disable pull request synchronization as a way to reduce the initial sync load on GitHub. Then, re-enable that feature later when load is back to normal.
For JIRA Cloud, you can request that support verify the API limit is being reached by checking your JIRA logs...
Cheers,
Branden
Thank you Branden, we're on Jira Cloud so I'll ask support for the suggested settings change.
I've contacted Github and the raised the API limit. But I still have the same problem. Is there anything in the logs suggesting some other problem?
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