Confluence ( crowd user directory ) unable to reset password

Question

Hi,

when I choose in confluence login page to reset password, I'll receive reset link, then I'm I'm asked to set new password.

After confirmation there is the error:

Internal Error

I don't know what to look for in logs, there are many records.

I'm able to use the similar procedure using crowd directly.

Thnak you

IT Vissim · Answer

Can you help me how to attach. logs ?

I see no option - just to paste the text here.

IT Vissim · Answer

Confluence is connected to crowd for authentication

Crowd is not connected to any external mgmt

Confluence internal directory ( user database ) is disabled - because of reaching limit of licences - so the user exists in crowd and the crowd is the only user directory in confluence.

I can connect with that user to confluence the problem is only with password reset procedure.

I'll add logs later.

We have older versions :

Confluence: 5.6.4

Crowd: 2.8.0

Shankar Asam {Appfire} · Answer

It would be nice to provide the logs so people in this community will try to help you. Couple of questions,

Is your confluence connected to crowd for authentication / authorization ?

Is your  crowd connected to any external user mgmt (ex: AD / LDAP)?

Is the user you're trying to reset the password for, an Internal user or AD user? and does it exists in confluence's database?