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Automatic assignment based on custom field

Wojtek Misiarz

Hi,

I have a problem and I don't know how to solve it. Maybe you have any ideas?

I would like to automate Jira Workflow and create automatic assignment in some situations to make sure that case is left unassigned.

Let's say I have custom field in Jira Software called Service Team with options like: Logistic, IT, Finance, etc.

For each Service Team I have dedicated person who is responsible for accepting tickets. It's always same person for each Service Team i.e. for Logistic it's Andrew, for Finance it's Jake and so on.

Do you know how I can manage that after workflow transition to a specific state case will be assigned automatically to specific person depends on Service Team custom field value?

I tried with post function but I couldn't find option to make it.

Do you have any advice for me?

Thanks in advance

Accepted answers

Ivan Tovbin

Hi Wojtek,

There's a couple of ways to do this:

1) Create a scripted post function that will set an assignee depending on your custom field value. This will require a 3rd party addon like ScriptRunner or JMWE.

2) Create an automation rule that will trigger when your issue is transitioned and set an assignee based on your custom field value. Automation for Jira is required for this approach.

3) If your are using Jira Service Desk, then you can do it using standard JSD automation which is available out of the box.

All comments

Ivan Tovbin

Hi Wojtek,

There's a couple of ways to do this:

1) Create a scripted post function that will set an assignee depending on your custom field value. This will require a 3rd party addon like ScriptRunner or JMWE.

2) Create an automation rule that will trigger when your issue is transitioned and set an assignee based on your custom field value. Automation for Jira is required for this approach.

3) If your are using Jira Service Desk, then you can do it using standard JSD automation which is available out of the box.

Wojtek Misiarz

Hi Ivan,

thanks for your reply. I used your second proposal and it works great. Thanks for your help!

Ivan Tovbin

Please mark the solution as 'Accepted' if it resolved your issue.

Allison_wtq9xk

Hi!

May I ask you the code of script runner to assign a specific assignee based on custom fields? If it is possible through 'workflow properties', please let me know!!

Thank you for your help!

Best regards,

Jenny

Callum Carlile _Automation Consultants_

Hi Ivan,

I am trying to do option 1, as my client has ScriptRunner but does not want to purchase any other add-ons. I am pretty new to using scriptrunner, how would I go about writing the code for this? I can't find it anywhere online

Ivan Tovbin

@Callum Carlile _Automation Consultants_

Sure thing. Please advise your custom field type and when do you want this to trigger?

Cheers.

Prasad Andrews

@Wojtek Misiarz - Could you please help how to achieve this.

If I create a Jira Issue and select a module and sub-module, can the issue be auto-assigned to a particular user based on the sub-module?

Muhammad Akram Sharifi

Go to the project setting

Automations

Create new rule

Issue created

Assign issue << Specify user << Name of the user

in conditions

issue fields condition

field: service team then Set the condition :equal and Value : to one of your values

rememeber you have to create new rule for each user.

Ankur Shrivastava_kshi9p

finally a good solution

Swati Gupta

Hi All,

We have a requirement, where 2 projects uses the same workkflow and it uses a post function by JMWE of auto assignment of user as assignee, when the user transition an issue.

Is there any way via scriptrunner, that we do not make changes to the workflow, but restrict this post function via scriptrunner for 1 project?

Thank You

David Fischer

@Swati Gupta Why don't you simply use the "Conditional execution" feature of the JMWE post function?

Swati Gupta

Hi David,

Thanks for the suggestion, but can you please let me know how to do it?

Because when I add condition for current user, restricting JIRA project, then the transition is not visible for the specific project.

I would want to use condition in postfunction, but dont get the option Please help me with the solution.

Thank You

David Fischer

@Swati Gupta "Conditional Execution" is an option of every JMWE post-function - just look closely at the post-function configuration screen, you'll find it.

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