Unable to connect Gmail IMAP server to JIRA for auto-issue creation

Rachita Choudhary

• AuthenticationFailedException: [ALERT] Please log in via your web browser: https://support.google.com/mail/accounts/answer/78754 (Failure)

I get the above error, when I try to connect with my GMAIL IMAP server from JIRA.

I want to auto-create JIRA issues for emails sent to a particular email Id. 

 

somethingblue

Hi Rachita,

Do you have two step verification on for that account?

There is an article titled Unable to connect to the mail server due to Google 2-Step Verification that may help:

 

Cause

Google 2-Step Verification has been setup into the mail

Workaround

• Disable the 2FA verification, OR
• Generate an app password for JIRA, so that JIRA could pass the 2FA verification. Sign in using App Password

Hopefully this helps!

Cheers,

Branden