Service Desk Rest API querying requests by organisation fails

Question

Hello,

I am trying to access JIRA Service Desk through the REST api with my web application. The problem I encountered is that I cannot query requests ("ticket lists") for a specific organization in which the api user is not a member of.

I use a specific user in JIRA for api communications, and this user has admin rights and is a member of the service desk group (so he is an agent of some sort, not a customer user).

Regarding the docs

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-request-get

I can put up filters for organizations, but once I do this I do not get any requests. If I leave them out, I get all.

Filter example:

organizationId=3

requestOwnership=ORGANIZATION

Any idea on how to accomplish it? I need to query different organizations for different users on the web frontend, so putting the api user in all orgs is not an option (and I think he can be member of only 1 group, anyhow).

Any help/ideas would be very much appreciated.

Mike Voermans_8qcvif · Answer

Hello Andreas Kunter,

How did you solve the problem? Because I don't get requests based on organization when I send this API call.

http://localhost:8080/rest/servicedeskapi/request/?organizationId=1&requestOwnership=ORGANIZATION

I can't use JQL because it's not allowed for users with role 'Customer'.

Kind regards,

Mike Voermans

Andreas Kunter · Answer

Thanks, we solved the problem already - ticket is almost 7 months old ;)

But good to know it is now in the docs.

Best regards

Andreas Kunter

Aliaksei Melnikau · Answer

Hi, Andreas

Thank you for raising your concern.

I would advice to try jira search API for your particular case:

https://docs.atlassian.com/software/jira/docs/api/REST/7.12.0/#api/2/search-searchUsingSearchRequest

The jql query you are looking for should be something like this:

Organizations in ("Agent Organization") and reporter = agent1

Best regards,

Jira Service Desk.