REmove jira-administrators from jira-servicedesk licenses

Question

I have installed jira-servicedesk 5 agents licenses

In the same instance i have also core jira server.

I have 3  jira-administrators users.  All these users are using my service desk agent licesnses!!!  I need admins to manage core users and don't need them to have access to service desk.

How to remove jira-administrators from jira-servicedesk?

David Lord_u5japv · Answer

That was exactly what I needed to do. Thank you so much!

Hope Pettway_jomi5d · Answer

@David Lord I can share what I did.

Settings > Products > Product Access

Then ensure that Service Desk only has the "jira-servicedesk-users" group added.  My JIRA admins are no longer counting for the agent seat.

David Lord_u5japv · Answer

Was this issue ever resolved? I am experiencing the same thing. My sit admins are taking up Jira Service Management licenses when they don't need to be.