Cannot make Mail Server to work

E__Capuano

I cannot make SMTP Mail Server to work on Confluence but i can make it work with JIRA with the same server parameters. I have double checked the SMTP parameters for configuration and are all good, would you please give me some ideas on how to fix this, thanks a lot

 

ERROR RETRIEVED: 

An error has occurred with sending the test email:
com.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response;
nested exception is:
java.net.SocketTimeoutException: Read timed out
at com.atlassian.confluence.jmx.JmxSMTPMailServer.doSendWithMessageIdSupport(JmxSMTPMailServer.java:120)
at com.atlassian.confluence.jmx.JmxSMTPMailServer.send(JmxSMTPMailServer.java:79)
at com.atlassian.confluence.admin.actions.mail.SendTestEmailAction.execute(SendTestEmailAction.java:57)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
at

........

Shannon S

Hi there,

Can you confirm what settings you currently have for your SMTP server? You don't need to include your username/password, just the provider. Are you using Gmail?

If so you can try the alternate settings available below. I've had a lot of luck with these in Confluence:

• Confluence unable to send email through Gmail server due to 'Read timed out'

Regards,

Shannon