nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Confluence CAPTCHA image not shown

Sinan Polat_9x232a

I have a freshly installed Confluence instance. Since today I am not able to log in, it asks for the CAPTCHA word to enter but no CAPTCHA image is shown.

The log is showing:

caused by: com.octo.captcha.CaptchaException: word is too tall: try to use less letters, smaller font or bigger background:  text bounds = {text=pasghed

I found the following article: https://confluence.atlassian.com/confkb/captcha-image-does-not-display-when-confluence-is-hosted-on-a-non-english-system-310379212.html

But that did not solve the problem.

Thanks!

Accepted answers

All comments

Hello Sinan,

Could you run the Encoding Test and let me know the results of that? You can send it in the form of a screenshot.

Regards,

Shannon

José Carlos Gómez Chomón

Same problem here. I've run the encoding test and it's ok

Captura de pantalla de 2018-02-28 12-04-53.png

José,

Can you confirm your Confluence version and when the problem started?

Shannon

José Carlos Gómez Chomón

Confluence 6.7.1

José,

Thank you!

When did the issue start occurring for you? Has it been since the first installation, since the last upgrade, etc.?

Could you review the resolution on this article and make sure the necessary fonts are installed?

Confluence UI shows garbled or corrupt text on CAPTCHA, macros and/or diagrams due to missing fonts

I know the symptoms aren't exactly the same, but we want to make sure the fonts are set properly.

Regards,

Shannon

Sébastien Lucchini

Hello,

I've applied workaround for :

Confluence : https://confluence.atlassian.com/confkb/confluence-ui-shows-garbled-or-corrupt-text-on-captcha-macros-and-or-diagrams-due-to-missing-fonts-938027858.html (I had also log errors on Questions Add-on).
JIRA Software : https://confluence.atlassian.com/jirakb/jira-ui-shows-unreadable-text-or-nothing-on-captcha-and-some-gadgets-due-to-missing-fonts-941590036.html
Bitbucket : https://community.atlassian.com/t5/Bitbucket-questions/Bitbucket-how-to-read-captcha/qaq-p/736834
See also for Bitbucket : https://jira.atlassian.com/browse/BSERV-10085?_ga=2.141262450.1371175639.1529230454-661671148.1529230454

After restart, problem is solved.

Best regards,

Sébastien Lucchini

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