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Page Access Problem After Importing of Space in Conluence

unknown

Hello,

I just imported a Confluence Space from another Atlassian Cloud site. The importing seems to have worked fine and I can see the pages under Space Tools --> Permissions --> Restricted Pages.

The problem however is that I don't seem to be able to access any of these pages. The instruction page on how to import/export Confluence Spaces states that this might happen and that you have to "recreate" the users/groups that have access to the imported pages.

How to I "recreate" said users/groups? If there is a group called "team_a" in the Atlassian Cloud site that I imported said space from, how can I recreate that team in my Atlassian Cload?

Best regards,
Niklas

Accepted answers

All comments

Shannon S

Hi Niklas,

You'll need to recreate the groups within User Management, and then manually add each of the users back into their required groups.

See Manage Users and Groups for further details.

Let me know if you have any trouble!

Regards,

Shannon

unknown

Hello Shannon,

Thank you for your speedy response!

I have attached two images, one showing my groups and one showing my space. I have added myself to both "xcally_team" and "xcally_v2" but when I click the lock-icon in the space tools I get to a page saying that I don't have access to view it.

Do you know why this happens and how I can solve it?

Best regards,
Niklas

Shannon S

Niklas,

I am able to access your instance as a support engineer, so I'm wondering if it would be okay if I had a look?

If so, is your instance the co*****el.atlassian.net one? Is the problem with your user, Niklas, or Jens? I just want to be sure since that's the user that created the groups.

Regards,

Shannon

unknown

Hello Shannon,

You are more than welcome to access our site as a support engineer.

The problem is really with all users, no user can access the restricted pages regardless of group belonging or role in confluence. But to start with it would be fine if I (Niklas) could access them.

If that's not possible for some reason making Jens able to access them (since he can't either at the moment) is also fine.

Best regards,
Niklas

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