Confluence hangs sometimes and I cant go into a page or open / expand it for a short time

Christian T. Schmid

This just happens randomly. We dont have many sites or pages < 100. After the Software hangs for about 10 sec and then it works again with no problem at all. 

Going into the startpage is never a problem. only if i click on a link / page.

This doesnt happen always, just a few times a day.

 

Hopefully somebody can help.

 

Thank you

AnnWorley

Hi Christian,

Based on those symptoms I don't feel comfortable guessing what the issue is. Let's gather more information to narrow down the possibilities. Please:

1. Try a page/link that is slow to load with another browser to see if it makes a consistent difference (you mentioned the issue is intermittent).
2. Try the slow page/link while logged in as a user that is in the super user group "confluence-administrators" to eliminate permission checks on links as the issue. (More on this issue: Slow Page Load When It Contains A Lot Of Links)
3. Let me know what content is on the slow pages. Do they have anything in common such as lots of Jira links, or a particular macro?
4. Let me know what version of Confluence this is happening in.
5. Check for ERROR entries in the <Confluence_home_dir>/logs/atlassian-confluence.log that correspond with the time you are seeing the performance issue. Of particular interest are Out of memory errors, cannot open connection errors and any entry related to the slow URL or the user name being used in Confluence when the behavior occurs.
6. Check for errors in the Tomcat log in the <Confluence_install_dir>/logs folder. The log is called catalina.out in Linux and catalina with a date in Windows.

I look forward to isolating this issue.

Thanks,

Ann