Jira Mail Handler does not create issues for known users...

Question

I have succesfully created a mail handler that creates issues from a Gmail account when a anonymous user creates sends an email. I have it set up that the reporter gests replaced by another user, but the info remains in the description.

When I say anonymous I mean someone who does not have a Jira user. But when a user who does have a jira account sends a email the issue is not created. Is it because Jira is searching if the user has persmission to create issues? I have set it up so that the user gets replaced so I do not understand how this is an issue.

Regards

laralg · Answer

Hi Alex, I am quite familiry with JEMH or Email this issue, both will do fine what I want, but I feel what I want to do is so simple that Jira should be able to cover it. I do not have special mailing requirement I justo do not want to miss any email.

Regards

Thomas Deiler_db00h3 · Answer

Thanks, Alex, I always try to suggest solutions without recommending a commercial plugin, if possible. But you are right - this is the much more comfortable way ...

Alex Christensen · Answer

In addition to Thomas's answer, you can try using the Enterprise Mail Handler for Jira add-on. It's a little pricey depending on your license level, but allows you to do a lot more with mail handlers than the default mail handler options in Jira. It definitely covers the use case you mentioned, as well. We use it primarily for the same reason.