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Can't login to jira

Jerry Su

Hello,

This is a very urgent issue.
I would like to login into JIRA with the following message is displayed: Sorry, an error occurred trying to log you in - please try again.
At present, all AD accounts can not login, including not AD's local account can not login, I would like to ask how to solve this problem?

How I can create a local user from linux shell?

How I can change LDAP setting from linux shell?

Accepted answers

All comments

Nic Brough -Adaptavist-

Sounds like there's something wrong with the LDAP.

Do not try to fiddle with settings or LDAP on the command line (I think you're already thinking that!) Instead,

Read the logs to see what the directory errors are when an AD user tries to log in. It might be an "AD server unavailable" problem, in which case, no amount of fiddling in Jira is going to fix anything.
If it could be a Jira issue, get a local admin enabled in the internal directory and investigate what the directory set up is. See https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Jerry Su

Because LDAP setup is complete, it has been working for more than three months without any problems. Now in the absence of any changes in the settings, but can not log in, how to solve this problem?
I was thinking about how to use linux commands to modify LDAP, because I can not login JIRA also can't set up LDAP.

Nic Brough -Adaptavist-

No, please, please read the answer I gave.

You do not know what the problem is, so you can not fix it. Fiddling with LDAP when it's a Jira problem is useless, as is fiddling with Jira when it's an LDAP problem.

Diagnose first, then you will know where to look first for a fix.

Jerry Su

The following error message constantly appears:

2018-02-18 22: 58: 25,781 http-bio-8443-exec-18 ERROR anonymous 1378x1000x1 yur3sg 27.246.200.250,172.31.13.131 /rest/gadget/1.0/login [crowd.manager.application.ApplicationServiceGeneric] Directory 'Active Directory server 'is not functional during authentication of' p-samuelmichael '. Skipped.

2018-02-18 22: 58: 25,781 http-bio-8443-exec-18 ERROR anonymous 1378x1000x1 yur3sg 27.246.200.250,172.31.13.131 /rest/gadget/1.0/login [jira.security.login.JiraSeraphAuthenticator] Error occurred while trying to authenticate user 'p-samuelmichael'.

[Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]

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