License issue

Question

I have a confluence starter license. Users are currently locked out of editing or created documents. it says that I have to many users.

Of my 10 licenses I have 10 active users and two disabled users. why are users locked out? do I have to delete the inactive users? Also will that destroy any data associated with that account like in Jira? And finally how do I delete said users as I don't have that option available in the user management section of COnfluence despite being an admin.

Thanks in advance.

Shannon S · Answer

Philip,

Thank you for letting me know. Are you able to share what resolved the issue for you in case it helps others?

Regards,

Shannon

Philip King · Answer

I was able to resolve the issue.

Thank you.

Shannon S · Answer

Philip,

Your Jira groups shouldn't have any effect on this; it should only be looking for the groups in Confluence with can use access. If it's only showing an admin user, then there's a problem.

Can you go to your Global Permissions page and show us what you have there? Also, what version of Confluence are you on in the event that this is a bug?

I wouldn't recommend that you delete any documents or users, anyway, and that wouldn't solve the issue, so don't worry about trying to delete content or users.

Regards,

Shannon