Why are all fields on a particular Screen view-only?

Question

I added a new Screen (Finish Issue Screen) that is associated with the "Finish" workflow transition in my workflow.

The screen works appropriately and is displayed in a pop-up when a user is Finishing an issue. However; the issue fields are not editable.  They appear in a view-only format.

The strange thing is that sometimes when I test this it works but most of the time it does not.  This workflow applies to all my issue types so I don't think it's related to that.

Any help would be appreciated!

Nic Brough -Adaptavist- · Answer

I'd want to try two tests next:

* While the users are quiet, try restarting Jira in "safe" mode, and re-test.  (You want the users to be quiet because this changes the functionality they get)
* Try another browser

Archer Lyle_u9ba9o · Answer

Nope, none of the above! It's very strange.  I just removed the screen from the workflow and my users are editing this field from the main Edit Issue screen until I figure out what's going on!

Nic Brough -Adaptavist- · Answer

That is very odd.  I can't think of a way to do that in Jira natively.

Do you have any javascript hacks on fields or in the announcement banner?  Do you have ScriptRunner installed (it has a "Behaviours" module that could do this), or Quisapps field level security?