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Server Install Problem

gurhanis

Dear Confluence Support Team,

We had a minor issue while we are setting-up the confluence system to our internal server; At first place it was not installed correctly, So we had to reinstall it all over again. I was asked for a license key, but server ID was not the same as for the first installation. I used evaluation key for this installation which will only work for 90 days, we need to get license key for new server ID. We already made the payment for 1 server as you can see from the purchase history.

Waiting your feedback.

Regards,

Gurhan

Accepted answers

All comments

Nic Brough -Adaptavist-

Go to your my.atlassian account and get the key from there.

gurhanis

sure we get the key from there but the point is we already used that key id while we are installing it to the server, when we realized that the setting-up session was not successful we had to re-install again with a different server ID so the system asked for a new License Key.

Nic Brough -Adaptavist-

The key in your account will work.

gurhanis

okay, let me try it. thanks for your time.

AnnWorley

Hi Gurhan,

Checking the license associated with your email address the last few characters are "Js1nVggW3M=X02f3" which looks different from what was pasted into the license field in the screen shot.

Were you able to resolve the issue? I did not find a ticket for you on our support portal.

Thanks,

Ann

gurhanis

Hi Ann,

I still couldn't resolve this issue plus, my license has expired. As I mentioned in my previous comment; I have already made the payment as you know.

Can we fix it as soon as possible please? By the way, I have already tried the "Js1nVggW3M=X02f3" version but the result is the same.

Waiting for your earliest reply.

Regards,

Screen Shot 2018-03-20 at 20.27.43.png

Vickey Palzor Lepcha

Are you directly copy pasting them from your account to your confluence or have you pasted it on notepad or something ? Avoid doing that too.

AnnWorley

Hi Gurhan,

I pasted your Starter license key on my test server and it worked, so the license key itself is ok.

Please make sure you are clicking the Save button after pasting in the key, and try a different browser to make sure nothing is cached in the browser.

Thanks,

Ann

gurhanis

Hi Again Ann,

Prior your comment at 19Feb;

The screenshot you saw in the date 19 Feb, (which you mentioned the "Js1nVggW3M=X02f3") we have to realize that, the license key code text is too long and you were only seeing the only codes first part, the license key was ending with "Js1nVggW3M=X02f3". The code I have pasted was correct in the first place.

Thanks,

Gurhan

gurhanis

@Vickey Palzor Lepcha Yes, I'm copy-pasting from my "https://my.atlassian.com/product" confluence account and pasting it to https://docs.personaclick.com/admin/license.action related update license area.

@AnnWorleyThanks for double-checking the license key validation but it's really strange that even I click the save button it's not responding. I'm also attaching the screenshot. As you can see below, I have pasted the license key, but the square-window is red. Screen Shot 2018-03-21 at 00.27.14.png