My onsite email query to confluence administrator not working, any tips?

Question

Hi there!

I've already set up my SMTP server, but for some reason my onsite query isn't sending to the designated email.

Any insight would be appreciated.

Thanks!

Lei Wang · Answer

Hi,

It is difficult to guess where the problem is without any logs.

But I think you could try to troubleshoot the mail issue by following this article: https://confluence.atlassian.com/confkb/mail-troubleshooting-180847235.html