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Unable to import a space with no error.

John Kellar

I have been attempting to import a space that was exported from another Confluence cloud instance and continually receive an error. I additionally, exported a new space I just created and attempted to import that with the same result. I cannot find any clear error to indicate the reason for the issue, but I know it isn't a version problem clearly. Thoughts?

Accepted answers

Shannon S

John,

Could you let us know what error message you're getting? Does this occur with and without attachments?

Regards,
Shannon

All comments

Shannon S

John,

Could you let us know what error message you're getting? Does this occur with and without attachments?

Regards,
Shannon

John Kellar

So initially I did not receive this error, but now it is resulting in the following:

Could not locate exportDescriptor.properties in Media Services

Note: There is an exportDescriptor.properties file in the zip file.

Shannon S

John,

Could you tell me if you unzipped the export at any point and re-zipped it? It seems that a lot of Cloud users are having this issue in macOS due to the way that it zips files.

If you can, please show me the content of the zip and its directories. All files should be at the root, including exportDescriptor.properties

Thank you!

Shannon

John Kellar

That was the issue. Thank you very much for the assistance.

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