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Need to disable the 'Cant Access your Account' link form the Jira login page.

Harish19

Hi Team,

We Need to disable the 'Cant Access your Account' link form the Jira login page.

We are using the Jira 4.4.5 version.

We have implemented the Jira - External user directory.

The User Directory type is ' Internal with LDAP Authentication'

The Mode i nthe General Configuration is set as 'Private' so as to disable the 'Signup' option ni the lOgin page.

Now we want to disable the 'Cant Access your account' link because it triggers a mail for Password Re-set.

A user should not be allowed for Password re-set through Jira. As is it handled by LDAP server.

Please advice.

Thanks,Harish.

Accepted answers

Bhushan Nagaraj2

Hi Harish,

Can you check if your "External User Management" is switched On. You can do this in the "General Configuration" page.

All comments

Harish19

Please find the snapshot attched.

Bhushan Nagaraj2

Hi Harish,

Can you check if your "External User Management" is switched On. You can do this in the "General Configuration" page.

Bhushan Nagaraj2

Hi Harish,

Converted the comment to an answer.

Cheers

Harish19

You can change your comment to Answer.

Harish19

Hi Bhushan,

You are awsome!

Its working. Thanks again. :-)

Harish.da.fb@gmail.com

Harish19

Hi Bhushan,

I am addressing you as Bhushan instead of nbhushan, i guess i am right. Correct me if i am wrong.

Can we have any workaround to remove the 'Cant access your account' link form the login page.

May be we can remove it from the JSP page realted to the login page. If so please let me know the file name (.jsp or .xml ) which would contain the 'Cant access your account' link.

Thanks,

harish.

Bhushan Nagaraj2

Hi Harish,

You got my name right

Can you tell me exactly what you are trying to achieve in terms of user management?

Bhushan Nagaraj2

Is your primary concern of not allowing users to login to JIRA the amount of users that are going to count towards your license?

Septa Cahyadiputra

Hi Harish,

I actually created an FAQ article in regards to this issue. Please refer to it here:

How to Hide "Can't access your account?" Link

The above FAQ article will allow you to hide it while disabling "External User Management". Hope the above information helps.

Cheers,
Septa Cahyadiputra

Harish19

Hi Septa Cahyadiputra,

I have gone through the link you provided.

I am not sure of how to unzip and zip the file after editing.

I could locate the file - atlassian-bundled-plugins.zip

Unzipped it using $ unzip atlassian-bundled-plugins.zip

Then found the jira-gadgets-plugin-x.jar file, when treid to unzip this file.

$ unzip jira-gadgets-plugin-x.jar

The inflating is done but for few files it asks to Replace, ( All, Yes, No, None).

After the inflatting where do i need to search for the file /gadgets/login.xml ?

Then Once i edit the required file.

How can i zip the files back. i am not sure . Do i have to note all the inflatted files to be zipped back?

Please guide!

Thanks,

harish

Septa Cahyadiputra

Hi Harish,

I'm not sure for LINUX, but for Windows here is the steps that I always do with WinRAR

Shutdown JIRA
Find the JAR file
Right Click the file and choose "Open With"
Open the file using WinRAR
Navigate to the the mentioned file trough WinRAR
Double clicking the file should open the file on your text editor (If its the default software to open xml files)
Modify it on your text editor
Saved it, this will automatically rezipped the whole thing
Start JIRA

Hope it helps.

Cheers,
Septa Cahyadiputra

Harish19

Hi Septa Chayadiputra,

I have tried the unzip and zip in Unix. However after replacing the modified .zip file unable to launch Jira. Jira startup error occured:

JIRA Startup Failed

You cannot access JIRA at present. Look at the table below to identify the reasons

Description

The following plugins are required by JIRA, but have not been started:

Atlassian JIRA - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)

Please let me know how can this be resolved.

Thanks,

Harish.

Gaj Umapathy

KB article https://confluence.atlassian.com/jirakb/how-to-hide-can-t-access-your-account-link-disable-users-from-changing-their-password-321258156.html

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