nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Need to reset a password

Avishay Hirsh

Hi ,

i need to reset my password while i do not have the current password ,

i succeed to login through google authentication.

but i need to change the password for the normal login for some plugin.

can you please tell me how to reset the password ? thanks.

Accepted answers

Dario B

Hi @Avishay Hirsh,

In case you are using the Cloud products and therefore you use Atlassian Accounts to authenticate, then the procedure to set a password is the one detailed in the workaround section of https://jira.atlassian.com/browse/JRACLOUD-46830:

If this is not applicable because you didn't have a password previously set in id.atlassian.com and therefore you cannot use the change-password form. Then do the following:
Go to https://id.atlassian.com/login/resetpassword
Enter you email, complete the CAPTCHA and click on Send
Once you receive the password reset email, do not click on the button to Access but on the link below that says "reset password".
Fill up the new password and you are done.

Please let me know if this helps.

Cheers,
Dario

All comments

Steven de Groot

If it's an administrator account I'd suggest to have a look here:

Retrieving the JIRA Administrator

Good luck!

Avishay Hirsh

Thanks but we use the Jira as a service from your website ....

Dario B

Hi @Avishay Hirsh,

If this is not applicable because you didn't have a password previously set in id.atlassian.com and therefore you cannot use the change-password form. Then do the following:
Go to https://id.atlassian.com/login/resetpassword
Enter you email, complete the CAPTCHA and click on Send
Once you receive the password reset email, do not click on the button to Access but on the link below that says "reset password".
Fill up the new password and you are done.

Please let me know if this helps.

Cheers,
Dario

Dario B

Also, if you need to authenticate REST API calls, you can actually use the new API Token:

- https://confluence.atlassian.com/cloud/api-tokens-938839638.html

Avishay Hirsh

thanks

Dario B

You are welcome! More than happy to help

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk