Using DVCS plugin to connect to GitHub Enterprise server, one repo consistently fails to sync with the message "Sync Failed: Error during sync. See server logs". I got a copy of the (very large) file, catalina.out, but not really sure what kind of error signature to look for, Thought it might be related to Jira issue https://confluence.atlassian.com/jirakb/dvcs-github-sync-failed-779160781.html, but applying that workaround didn't seem tomake a difference. Running JIRA vsn 7.0.10.
Additional info: Sync failure is coincident with log message:
2018-02-14 10:47:31,898 DVCSConnector.MessageExecutor:thread-1 ERROR ServiceRunner [c.a.j.p.d.service.message.MessageConsumer] Synchronization failed: null
Hi Arthur,
Is this a singular user or for any user the repo is configured for?
If it's a singular user, I'd reset the creds and try again.
-Billy
Thanks for the suggestion. But no, this is a multi-user environment. I've since figured out how to open a support ticket against our license. Thanks again.
Coolio! When you do get the solution, if possible can you share here? I'm super curious
Good luck!
Will do. BTW: since the sync had become useless to the organization anyway, resetting the creds was tried anyway; with no luck.
4-byte characters had worked their way into our git commit messages. Git allows this. Unfortunately, this character encoding does not sit well with older Jira/MySQL installs. Exceptions get thrown on INSERT, causing sync to fail.
This (open) issue link pretty much says it all
https://jira.atlassian.com/browse/JRASERVER-36135
If you're running Jira 3.7.x or not using MySQL as your database, you probably won't have this issue.
errr, correction. that's 7.3.x
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