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Service Desk Customer Portal: looking to add description in the details portion

Jean-Francois Noel

I cannot seem to find the area where I can add the permission for the customers to view their description and such in their portal requests. Since I am admin I can view my requests and it has many details (created at, description) but my customers do not see the same.

Can someone enlighten me please as to where to modify these settings?

Thanks !

Accepted answers

Josh Steckler

What do your customers see? Are they able to log in at all?

Don't know if this is what you meant, but the only fields a service desk portal user will see are the fields that were made visible when creating the issue, meaning the fields configured on the request type. You can't expose other fields to the user.

All comments

Jean-Francois Noel

Here is an example of what I see and want to show to customers too when in the portal

Josh Steckler

What do your customers see? Are they able to log in at all?

Jean-Francois Noel

That is exactly what I meant.

Thanks Josh! I could not find any documentation on this. ( I didn't think about trying that approach since our customers use emails to create the tickets 99% of the time)