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Confluence installed on Ubuntu after 2 days running, confluence cannot be connected anymore.

Londa Liau

Confluence version: 6.4.1

Confluence license: 10 persons with 1 year maintenance

Ubuntu version: 16.04LTS

External database: No, use built-in data base

Issue description:

I cannot connect to confluence server anymore even I reboot ubuntu or restart confluence for couple times.

Any idea to make my confluence come back?

Thank you.

Londa

Accepted answers

All comments

Thomas Deiler_db00h3

Dear @Londa Liau,

have you made Confluence to a systemd service, before you have rebooted? If not, Confluence will not start automatically.

What's the error message of your browser?

So long

Thomas

Danyal Iqbal

You need to check the confluence logs for errors.

Londa Liau

Dear @Thomas Deiler

I am afraid I do not make Confluence to a system service after I done the installation and configuration via "localist:8090"

Could you please share how to make Confluence to a system service ?

Also, I did not see any error message on browser, it's showing "connecting to sever" in status bar, and connection timeout to the end.

Something strange is , I try to manually start Confluence service by

"sudo /etc/init.d/confluence start" or sudo ./confluence-start.sh,

after typing either one command, I did see some message printed out like "Tomcat is created ....." but I still cannot see login page even "http://localhost:8090" on confluence server.

What is proper steps to start confluence manually? and How to check if confluence is started?

Do I offer you confluence log to identify this issue? If yes, please let me know how to generate the log and where is the log.

Thank you.

Londa

Londa Liau

Dear @Danyal Iqbal

please let me know how to generate the log and where is the log.

Thank you.

Londa

Danyal Iqbal

The logs are generated automatically (as soon as you execute ./confluence-start.sh). see

https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html

You might be trying to start multiple instances at once. I would killall java before testing any further, if I had the luxury of a dedicated machine.

see https://confluence.atlassian.com/doc/start-and-stop-confluence-838416264.html# for notes on starting confluence.

Thomas Deiler_db00h3

Dear @Londa Liau,

as root user, edit the text block for the location of your Confluence Installation:

cat << EOF | sudo tee /etc/systemd/system/confluence.service
[Unit]
Description=Atlassian Confluence Service
After=syslog.target network.target
[Service]
Type=forking
User=www-data
Group=www-data
ExecStart=<your path to confluence>/bin/startup.sh
ExecStop=<your path to confluence>/bin/shutdown.sh
[Install]
WantedBy=multi-user.target
EOF

Then copy paste it to your bash shell. This will create a start up file and to run Confluence as user 'www-data' (this is more save than 'root').

systemctl daemon-reload

Enable the service to start on bootup:

systemctl enable confluence.service

make sure, that the system user 'www-data' can access Confluence folder:

chown -R www-data:www-data <your path to confluence>

and also to Confluence Home:

chown -R www-data:www-data <your path to confluence HOME directory>

If your Confluence is not running, you can start it with:

systemctl start confluence

Done

So long

Thomas

Londa Liau

Dear @Thomas Deiler

Some error message occurs when enable confluence.service

wiki@InternaWiki:/opt/atlassian/confluence$ systemctl enable confluence.service
confluence.service is not a native service, redirecting to systemd-sysv-install
Executing /lib/systemd/systemd-sysv-install enable confluence
insserv: warning: script 'K01confluence' missing LSB tags and overrides
insserv: warning: script 'confluence' missing LSB tags and overrides
insserv: can not remove(../rc0.d/K02lightdm): Permission denied
insserv: can not symlink(../init.d/lightdm, ../rc0.d/K01lightdm): Permission denied
insserv: can not remove(../rc1.d/K02lightdm): Permission denied
insserv: can not symlink(../init.d/lightdm, ../rc1.d/K01lightdm): Permission denied
insserv: can not remove(../rc6.d/K02lightdm): Permission denied
insserv: can not symlink(../init.d/lightdm, ../rc6.d/K01lightdm): Permission denied
insserv: fopen(.depend.stop): Permission denied
update-rc.d: error: confluence Default-Start contains no runlevels, aborting.

Any idea?

Thanks

Londa

Londa Liau

Dear @Danyal Iqbal

After run command "./start-confluence.sh" , I can see "java" process on "top" command. But still I cannot access confluence via "http://localhost:8090", as for the log file (catalina.out), I cannot find anywhere to upload for your analysis, please let me know how to upload log file, my confluence is still dead for no reason.

Here under is the log of terminal when typing "./start-confluence.sh",I did not see any error.

-----------------------------------------------------------------

wiki@InternaWiki:/opt/atlassian/confluence/bin$ sudo ./start-confluence.sh

To run Confluence in the foreground, start the server with start-confluence.sh -fg
executing using dedicated user: confluence
If you encounter issues starting up Confluence, please see the Installation guide at http://confluence.atlassian.com/display/DOC/Confluence+Installation+Guide

Server startup logs are located in /opt/atlassian/confluence/logs/catalina.out
---------------------------------------------------------------------------
Using Java: /opt/atlassian/confluence/jre//bin/java
2018-02-13 14:52:12,805 INFO [main] [atlassian.confluence.bootstrap.SynchronyProxyWatchdog] A Context element for ${confluence.context.path}/synchrony-proxy is found in /opt/atlassian/confluence/conf/server.xml. No further action is required
---------------------------------------------------------------------------
Using CATALINA_BASE: /opt/atlassian/confluence
Using CATALINA_HOME: /opt/atlassian/confluence
Using CATALINA_TMPDIR: /opt/atlassian/confluence/temp
Using JRE_HOME: /opt/atlassian/confluence/jre/
Using CLASSPATH: /opt/atlassian/confluence/bin/bootstrap.jar:/opt/atlassian/confluence/bin/tomcat-juli.jar
Using CATALINA_PID: /opt/atlassian/confluence/work/catalina.pid
Existing PID file found during start.
Removing/clearing stale PID file.
Tomcat started.