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Automatically change reporter's email address

zunairf

Our clients have 2 aliases/domain for their email.

user@ad.org
user@non-ad.org

ad.org is used through active directory.
non-ad.org is used when they send tickets through the emails. - problem.

So our problem is that, we are getting duplicated users and would like to merge both aliases when issue is created.
non-adad.org has most of the info we need.

non-ad.org

Or something along those lines.

Any suggestions are welcome.

Accepted answers

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Thomas Deiler_db00h3

Dear @zunairf,

by default you have no chance. Jira Software tries to map the users based on the email address of the sender.

Possible solution: Post clean up. Some scripts that can replace the senders email address.

Other solution: a plugin, that gives you more options on Email Handling.

So long

Thomas

zunairf

Ok thanks for quick reply, is there a quick guide for making plugins to register events/triggers to make this happen?

Thanks!

Thomas Deiler_db00h3

Dear @zunairf,

if you search Atlassian pages, you can get some SDK for plugin development. But first have a look at JMEH, if they support what you need.

So long

Thomas

zunairf

Thanks but unfortunately we use standalone JIRA Server and JMEH does not support that.

Thanks for the help.

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