nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

jirabot not working in shared slack channels?

Thomas Gössing

We have a shared channel between two paied slack teams.

I just invited the @Jirabot into that channel. that step yet worked fine.

but when I tell the pot to connect to my jira cloud project (which worked just fine in direct messages and "regular" channels of slack) it keeps telling me:

"_Looking for Jira..._ :sanduhr:

Something went wrong! Please, try again later."

is it possible, that jirabot is just not working in shared channels?

Accepted answers

Daniel Eads

Hi all,

Just updating this thread since it's still seeing a bit of search traffic. Jira Cloud for Slack has supported shared channels in Slack for a while, so you should be able to use the integration in your shared channels wherever you like!

If you happen to encounter any issues using the Jira Cloud app in any channels, asking a new question here on Community is a good place to start! It's more likely that someone will see a new question and help you resolve it than commenting on an older thread that's already been answered (and might be a different issue than what you've found). See you in the Community!

Cheers,
Daniel | Atlassian Support

All comments

Maarten Cautreels

Hi Thomas,

If you're using the official JIRA Bot from Atlassian I'm pretty sure it should be working in Slack Group Channels. As you can see on the linked site, the example animations show group conversations.

Have you followed the steps as shown in the animation under "Get started in seconds"?

Best,

Maarten

Thomas Gössing

Hi Maarten,

yes, I am using the official bot.

But I am not talking about "slack group channels"/"group conversations".

I am talking about "shared channels": https://get.slack.help/hc/en-us/articles/115004151203-Create-shared-channels-on-a-workspace-beta-

and yes, I have followed the steps shown in "get started" animation.

cheers,
thomas

Maarten Cautreels

Hi Thomas,

Sorry, I'm not very familiar with Slack, so I had never heard of Shared Channels :-)

Apparently Shared Channels are stil in beta and there's a list of known issues. The list contains a known issue with outgoing webhooks which I would expect is what the JIRA bot uses to get notified when an issue is being mentioned.

If you really want to be sure that's the reason I'd suggest to get in touch with Atlassian Support.

Best,

Maarten

Thomas Gössing

I opened a ticket. lets see what they say.

Vitalii Saienko

Hi @Jorge Mir . Yes, it's complete. Would you mind to describe what exactly doesn't work?

Jorge Mir_ic7f31

Hi @Vitalii Saienko . I have added Jirabot to a channel and added the subscription to the channel, but when I mention an issue or paste an issue link it doesn't show the issue details.

Please see the attached screenshot

Slack_2019-03-07 11-37-06@2x.png Slack_2019-03-07 11-36-48@2x.png

Please let me know how to proceed. Thank you!

Vitalii Saienko

Thanks @Jorge Mir . Would you mind to try this `/jira BIG-393`? Does it work this way? It might help to localize the problem.

Jorge Mir_ic7f31

That does work. But posting links or just mentioning issue keys does not.

Daniel Eads

Hi all,

Cheers,
Daniel | Atlassian Support

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

slack