Having problems when signing into the Jira board I am attached too. Get Blank page

Question

I have reset my password, several attempts but when complete I get a blank page, instead of Login. My administrator has tried deleting and reinstating but get an error message when I sign in to log in page - “Something went wrong while attempting to validate your credentials.” Have tried removing Google Chrome and trying, reinstating chrome but always the same result.

William.Pert@rbs.co.uk · Answer

Forget that, tried a different browser and now back on. Thanks Michael.

William.Pert@rbs.co.uk · Answer

Still the same when I try from private browser window.

Mitchell Davison [EY] · Answer

Do you know if the site you’re trying to access is a Jira Cloud or Jira Server/Data Center instance? I’ve seen this before on a Server instance where the login failed due to credentials held in the browser cache. Have you tried logging in via a private browser window? Do you see the same error message?