how to setup my business?

Taste T. Bacon

Let's say, I've got a small business, selling 10 different products each of them is handmade by different employees of my company. All the products require different parts that I have to order as soon as a new order is coming in.

Now I want to implement Jira to optimize my workflow. I thought about defining a "master workflow" that will automatically address each responsible employee, once a task in this workflow is addressed to him.

How do I set this up?

James Littlefair

Hi there Taste T. Bacon!

If you are wanting to use Jira to track your orders from being placed through to shipping/delivery, I would recommend as you say to use a single workflow - assuming that the different products will progress through the same set of statuses - that order issues move through. You have 10 products and 10 employees for each product, who will become the assignee's of the orders once they are placed and work is required.

I would imagine the steps in the workflow would look something like:

New Order >> Place order for parts >> Awaiting parts delivery >> Parts delivered >> In progress >> Awaiting shipping >> Complete

I'd recommend using components for each product, as opposed to using different issue types or anything like that. That way you can assign a default assignee for each component (the employee responsible for the product). When you create an order issue in Jira, you would select the component to show what the product order is.

Let me know if any of this makes sense for your business!