How can i set email notification to administrator or any other email when LSA reach limits

Question

as in title

I found how to do this to customer/reporter but dont know where to choose anothere one.

Jack Brickey · Answer

I assume you mean SLA? You do this within the Automation settings area. If you have a current rule to notify on SLA breach you can add a Then action to send an email to any Jira user.

unknown · Answer

Hi,

Follow the steps below,

* Go to Service Desk Settings
* Choose Automation Tab

* Add Rule on right corner upside 
* you will get New Automation Rule

* Select At-risk SLA alert
* Here you can customize your rule and create the notification.