Customer notification - Organization added

Pizarro Pedro

Is it possible to deactivate the default function "SHARE WITH ORGANIZATION", so that it is not displayed by the user who opens a problem?

Glauco

Hello Pizarro,

It's not possible to disable the "SHARE WITH ORGANIZATION" option at the moment but, there is a feature request to implement this functionality:

Allow turning off sharing request with Organization by default

As a workaround you can do the following:

Set the notification to be sent to Reporter only:

1. Go to Project Settings > Customer notifications
2. Edit the Organization added notification rule
3. Under To field
   • Remove Customers involved
   • Add Reporter (customer)

Note that this will cause all participants not receiving any notification, even they are not in the organization but added separately.

 

Kind regards,
Glauco Guimarães